If the customer expects the services to rely on many simultaneous users, which is usually the case, a level of service should be included to explicitly state this requirement. The client should conduct an evaluation and calculate the average number of users they want to use at any time. This figure could be a few tens or tens of thousands. You should write the service levels to ensure that the provider`s services are able to support this number of users while reaching all levels of service. It is important that the customer requires the supplier to have this type of policy and not just a general liability policy. Many general guidelines on business responsibility exclude professional services, which excludes the liability of IT services and other exclusions and restrictions that make them largely ineliable to information technology risks. The customer should also consider the supplier making a list of the customer as an additional insured in its policies; in this way, the customer can take direct action against the supplier`s insurance company in the event of a claim. The course is suitable for all those with limited experience in verifying cloud service agreements and those who want to understand the general regulatory environment for cloud services. The concept of “unavailability” should also include serious performance losses and inoperable service functions. For more information, see Service Response Time Service Level. The conversion of data, both at the beginning and at the end of the cloud computing agreement, must be addressed in order to avoid hidden costs and lock them into the vendor`s solution. Upon entering the relationship, the customer must confirm that their data can be imported directly into the vendor`s services or that the necessary data conversion is at the supplier`s expense or at the customer`s expense (with the customer`s consent). A customer should consider testing the vendor`s allocation scheme to see how simple or complicated it will be (even when checking supplier references, a customer should request data migration experiences).
Finally, the customer does not want to be able to stay with the provider due to data format issues. On that date, the agreement should include explicit obligations of the vendor to return the customer`s data in both the vendor`s data format and a product format, and then destroy all customer information on the vendor`s servers, all at the end or end of the contract. Ensuring the customer`s ownership of their data, taking into account the vendor`s use of this data, and ensuring the security and confidentiality of customer data are very important in a cloud computing agreement. The provider should provide details of its jurisdiction and policies and procedures for a complete definition of services and accept appropriate provisions limiting the “non-destabilizing” activity provider`s claims and the requirement for additional money. Cyber-responsibility insurance can protect the customer from a large number of losses. Most cyber insurance covers damage resulting from unauthorized access to a computer system, data theft or destruction, hacking, denial-of-service attacks and malicious code. Some guidelines also cover data protection risks, such as breaches of personal data security, may apply to violations of government and federal data protection rules, and may allow for reimbursement of legal and public relations costs.